Refund policy

We want you to be happy with your purchase. This policy explains when and how you can return items and receive a refund, in line with UK consumer law.

1. Your Legal Rights

Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 - goods must be of satisfactory quality, fit for purpose and as described.

2. Cooling‑Off Period For Online Orders

  • If you’ve bought from us online (or by phone), you have 14 days from the day after you receive the goods to change your mind.
  • To cancel, please contact us using the details below and return the item(s) to us within 14 days of telling us you’re cancelling.
  • We’ll refund the price you paid for the items plus our standard delivery charge. We don’t refund enhanced delivery (e.g., next‑day) if chosen.
  • Unless the items are faulty, you’ll need to pay the cost of return postage. We recommend using a tracked service.
  • We may reduce your refund if the item has been handled beyond what’s necessary to check it, and it is no longer in a resalable condition.

3. Faulty Or Not As Described

  • If an item is faulty, damaged, or not as described, please contact us as soon as possible. You have a legal right to a repair or replacement. In many cases, you may be entitled to a refund.
  • We’ll cover reasonable return postage for faulty items. Please contact us before returning to arrange a prepaid label or reimbursement.

4. Exclusions

The following items can’t be returned unless faulty:

  • Personalised or custom‑made items
  • Perishable items
  • Sealed items not suitable for return due to health or hygiene reasons, if unsealed after delivery
  • Digital content once download/streaming has started with your consent

5. How To Return

  1. Email joanna@poshpigprints.com with your order number and the reason for return.
  2. Package the item securely. Include your order number or a copy of the receipt.
  3. Send to: Posh Pig Prints, Cote Ghyll Caravan & Camping Park, Osmotherley, Northallerton, DL6 3AH. We recommend using a tracked delivery service. You are responsible for the goods until they reach us.

6. Processing Your Refund

  • We aim to process refunds within 14 days of receiving the returned items (or proof you sent them back).
  • Refunds are made to your original payment method. Depending on your card issuer or bank, it can take a few days for the funds to appear.

7. Contact

Questions about returns or refunds? Email joanna@poshpigprints.com. Our postal address is Posh Pig Prints, Cote Ghyll Caravan & Camping Park, Osmotherley, Northallerton, DL6 3AH.